We are based in Louisville, KY. The majority of our clients are in the Louisville metro area and Southern Indiana. However, we have also worked with clients in nearby cities such as Indianapolis, Cincinnati, Lexington and Bowling Green. Since the majority of our work is done remotely, the physical proximity of a client isn’t a barrier for working together.

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Yes – our Service Level Agreement specifies the kind of response times you can expect when you work with us.
The response times are based on four priority levels:
Service not available (all users and functions unavailable)
Significant degradation of service (large number of users or business critical functions affected)
Limited degradation of service (limited number of users affected, business process can continue)
Small service degradation (business process can continue, one user affected)

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No, we do not.

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Our normal business hours are Monday through Friday, 8:00am – 5:00pm, Eastern Standard Time, however, our on-call technicians are available 24×7.

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Our services are billed at an all inclusive monthly rate that is proportionate to your business size and needs. This is for a few reasons:
This makes it simple and easy to understand billing
There are no surprises on your monthly invoice
Your bill remains consistent month to month so you can budget all your other expenses
Most importantly, flat-fee billing means that we don’t benefit from your technology problems. Instead, we benefit only when your company is running smoothly and prosperous.

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